# Draft pricing hypotheses (not validated)

| Tier | Indicative price | Designed for | Limits to test |
|---|---:|---|---|
| Starter | $49/month | Small support team | 3 seats, one channel, basic ticketing |
| Pro | $199/month | Growing team | 10 seats, macros, reporting, AI suggestions add-on |
| Business | $799/month | Multi-team operation | 30 seats, advanced RBAC, audit exports, priority support |
| Enterprise | Custom | Large/regulatory teams | SSO, regional deployment, contractual SLOs, dedicated onboarding |
| AI usage | Metered | Variable workloads | Charge only for measured usage; publish model and token assumptions |

These are initial pricing experiments, not a validated financial model. Model gross margin, provider costs, support load, churn, conversion, and CAC using actual pilot data before committing to unit-economics claims. Do not advertise a guaranteed 8.2:1 LTV:CAC or a guaranteed 70% ticket deflection rate without measured evidence.